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Online Tracking Service
The online tracking service provides customers with a
facility to track the progress of Disclosure applications.
* Please note any industrial
action by the Royal Mail may have an impact on the
delivery of mail, including Disclosure applications to the CRB and
delivery of disclosure certificates to customers.
Who can use the tracking service?
The applicant, the employer, the Registered or Umbrella
Body.
What information will I need to track an
application?
To track an
individual application you will need to know two pieces of
information:
- The CRB application form reference number
- The applicant’s date of birth
Applicants who do not know their form reference numbers can
contact the Registered/Umbrella Body or the CRB.
Phone: 0870 90 90 811
Minicom: 0870 90 90 344
Post:
Criminal Records Bureau
PO Box 110
Liverpool, L69 3EF
To track
multiple applications (only available to Countersignatories)
you will need to provide:
- The Registered/Umbrella Body number
- The Countersignatory number
- The Countersignatory's date of birth
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How much will it cost?
The tracking service is available free-of-charge.
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What will the tracking service tell me?
The tracking service will tell you what stage in the process the
application(s) has reached, or will state that:
- The application has been returned to the Countersignatory, due
to errors identified on the application and the date that this was
done.
- If the CRB certificate has already been despatched and the date
this was done.
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What if I need to speak to someone about the tracking service
or its results?
If you wish to speak to someone about the tracking service or
the results of the search please contact us, quoting the
application form reference number you entered when you made your
online progress enquiry request.
Phone: 0870 90 90 811
Mincom: 0870 90 90 344
Post:
Criminal Records Bureau
PO Box 110
Liverpool, L69 3EF
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